Falcon WD Windows and Doors BBB Business Review

Ajax Replacement Windows, Entry Doors & Patio Doors

A successful replacement begins with the actual opening, not a generic package. Falcon WD measures Ajax homes on site, explains the practical choices, records the agreed materials and finishing, then installs and tests the completed window, entrance-door or patio-door system.

Schedule your FREE, no-obligation in-home estimate today.

Plan Around the Ajax Home You Actually Own

Pickering Village, the established neighbourhoods south of Highway 401 and later communities toward Salem and Audley do not present identical openings. Brick returns, cladding transitions, frame depth, sill condition and interior trim can change from one Ajax address to the next. We record those conditions before recommending a product or installation method.

The scope can cover one troublesome unit, a group of rooms or a coordinated window-and-door project. Each line of the proposal identifies what is being supplied, how it operates, the selected glass and finish, and the work required at that particular location.

ENERGY STAR certified replacement windows in an Ajax dining area

Diagnose the Opening Before Selecting the Window

A stiff crank, a sash that no longer closes squarely, cloudy insulated glass or staining near the casing are different symptoms and may have different causes. During the Ajax visit, we look at the sash, frame, sill, perimeter and surrounding finish together. That inspection separates an operating problem from a failed glass unit or a full assembly that has reached replacement condition.

When comparing new units, pane count is only one input. U-factor describes heat transfer, while the Energy Rating combines thermal performance, solar gain and air leakage. Glass coating, spacer, gas fill, frame, dimensions and operating style all influence the certified result, so the specification is matched to the room and exposure rather than chosen from a slogan.

Retrofit installation can be appropriate when the retained frame is sound and the finished glass area remains acceptable. Full-frame work exposes the rough opening and may be the better route when the old frame, sill or surrounding details need to be removed. We confirm that decision before final measurement and state the interior and exterior finish in the quote.

Specify the Entrance or Patio Door as One Complete System

An exterior door is more than its slab. The frame, threshold, weather seals, glass, hinges, handle set and locking points must work together. For an Ajax entrance, we coordinate those parts with the opening width, swing, sidelites or transom and the sightlines of the front elevation. Patio-door planning also includes panel direction, screen, sill and usable passage.

Keeping the existing opening is a different scope from cutting masonry, changing a header or altering an egress condition. If the requested design changes the structure or opening size, that work is identified before ordering and the homeowner can confirm permit requirements with Town of Ajax Building Services.

Modern fiberglass entry door replacement for an Ajax home

Want a quotation that reflects the opening instead of an online guess?

Book an Ajax site visit so dimensions, product choices and finishing can be reviewed together.

What You Receive Before Installation Day

A professional result depends on decisions made before manufacturing. Falcon WD turns the site review into a traceable order: opening-by-opening dimensions, configuration, glass, colour, hardware and finishing are confirmed before the project is released.

An On-Site Measure, Not a Catalogue Assumption

We inspect access, existing frame condition, exterior returns and interior trim at the house. The resulting recommendation is tied to what the installer will actually encounter, reducing avoidable changes on installation day.

Product Choices Explained in Plain Language

Operating style, glass package, colour, screen and hardware are compared by use and performance. You can see what changes between options and decide where an upgrade is worthwhile.

A Written Scope With Clear Boundaries

Removal, fitting, insulation, perimeter sealing, capping, casing, cleanup and disposal are not left to assumption. Included work and any exclusions are recorded in the approved quotation.

A Reputation You Can Verify Independently

Falcon WD has specialized in residential replacement since 2010 and is BBB Accredited. Homeowners can compare current feedback on Google, BBB and HomeStars before choosing a contractor.

Choose Operation by Room, Reach and Exterior Clearance

Style should follow how the opening is used. Furniture placement, safe reach, ventilation, cleaning access and clearance outside the wall can matter as much as appearance. The frame and finishing must also meet the real brick, siding, stone or stucco at the Ajax property.

Everyday Window Configurations and Their Trade-Offs

Single-hung replacement window

Single-Hung: Simple Lower-Sash Ventilation

Only the lower sash travels; the upper portion stays fixed. This keeps the operating pattern familiar where ventilation is wanted at the bottom of a vertical opening.

Double-hung replacement window

Double-Hung: Ventilation From Either Sash

The upper and lower sashes both move, allowing air to be directed from two heights. The configuration is useful when the homeowner values flexible ventilation and inside cleaning access.

Vinyl picture replacement window

Picture Unit: Maximum Glass Without Hardware

A picture window has no moving sash, crank or lock. It is suited to locations where daylight and view take priority and another opening can provide room ventilation.

Vinyl awning replacement window

Awning: Top-Hinged Ventilation

The sash pivots outward from a hinge at the top. It can serve shorter or higher wall openings when the handle remains reachable and the projecting sash has safe exterior clearance.

Vinyl casement replacement window

Casement: Full Side-Hinged Opening

A casement sash opens outward from one side and draws against its seals when locked. Handing, crank position, nearby walkways and the intended airflow should be confirmed before ordering.

Fixed casement replacement window

Fixed Casement: Full Side-Hinged Opening

This non-operating unit carries a frame profile that coordinates with adjacent casements. It creates a balanced combination where one section needs ventilation and another does not.

Single slider replacement window

Single Slider: One Moving Horizontal Panel

One sash glides sideways while the companion pane stays fixed. Because nothing projects outside, this layout can work near decks, paths or other restricted exterior areas.

Double slider replacement window

Double Slider: Two-Sided Horizontal Access

Both sashes travel horizontally, so the opening direction can be changed from side to side. Confirm the removable or tilting features of the selected series when cleaning access matters.

End-vent slider replacement window

End-Vent Slider: Operating Ends for a Wide Opening

A broad fixed centre is paired with a sliding sash at each end. The arrangement preserves a central view while adding ventilation on both sides of a wider wall opening.

Bay window replacement

Bay or Bow: A Projecting Specialty Assembly

These assemblies extend past the exterior wall and require separate review of support, roof or head treatment, seat board and exterior finish. They are specified only where the structure and project goals justify the added scope.

Entrance and Backyard Access Options

Sliding patio door replacement

Sliding Patio Door: Wide Glass, No Swing Arc

A sliding panel preserves floor area because it does not swing into the room. The quote identifies panel direction, glazing, screen, sill, handle and lock for the measured backyard opening.

Steel entry door replacement

Steel Entry System: Crisp Finish and Flexible Design

A steel system can combine a chosen panel profile with privacy or decorative glass, factory colour, sidelites and coordinated hardware. Frame depth and threshold details are set for the existing entrance.

Fiberglass entry door replacement

Fiberglass Entry System: Smooth or Wood-Grain Finish

Fiberglass panels offer smooth and textured appearances, including wood-grain options. Glass, colour and hardware are selected as part of the complete prehung entrance rather than as unrelated add-ons.

Judge the Result at the Glass, Hardware and Perimeter

The product label matters, but the finished opening is what the homeowner lives with. Glass selection, hardware alignment, insulation and exterior water management all contribute to how the new unit feels, operates and ages.

Treat the perimeter as part of the unit: A high-performing window cannot compensate for an untreated gap. Sizing, insulation, sealant and capping are planned together around the Ajax opening.

Match glass to the room: Exposure, glass area and how the room is used help determine whether the selected Low-E coating and insulated glass package make sense.

Read certified values correctly: U-factor, Energy Rating and air-leakage results apply to a tested configuration; they are more useful than judging a window by one component.

From Ajax Site Visit to Finished Installation

Four checkpoints carry the project from the first inspection to handover. Each checkpoint confirms the information needed for the next one, which helps prevent a sales selection from drifting away from the measured order.

1

Record Existing Conditions

We inspect and measure the requested openings, note room and exterior access, and discuss the problems the homeowner wants the replacement to solve.

2

Lock the Specification

Operating direction, glass, finish, hardware, screen and trim decisions are attached to the correct opening. Final dimensions are then confirmed for ordering.

3

Release the Verified Order

Falcon WD checks the accepted scope against the measurement record before manufacturing and coordinates timing around the approved products and site requirements.

4

Fit, Test and Close the Project

The crew removes the listed units, completes the specified fitting and finish, and tests operation and locks. Cleanup and disposal follow the written agreement, and the homeowner receives the applicable warranty information.

Ready to turn the Ajax project into a measured scope?

Request a visit for replacement windows, an entrance system or a sliding patio door.

Questions Ajax Homeowners Ask Before Ordering

These answers explain the decisions that usually matter before a replacement is manufactured. The signed quotation, final order record and product-specific warranty remain the controlling documents for an individual job.

Assessment, Installation Method and Performance

Identify which units are difficult to operate, where condensation appears, and whether water staining is on the glass, sash or surrounding trim. Photos and room locations are helpful, but the on-site inspection is what allows the frame, sill, perimeter and hardware to be evaluated together.

The retained frame must be sound, correctly shaped and suitable for the desired glass area before retrofit is considered. Full-frame installation removes more of the old assembly and exposes the rough opening. Falcon WD records the recommended method and the related casing or exterior finish in the proposal.

The question becomes especially important when a project enlarges an opening, cuts masonry, changes structural framing or affects an egress condition. Requirements depend on the actual scope, so structural or opening changes should be confirmed with Town of Ajax Building Services before work starts.

Look at the complete certified configuration. A lower U-factor indicates slower heat transfer; a higher Energy Rating represents a better combined result for thermal transfer, solar gain and air leakage. Pane count, coating and gas fill still matter, but they should be read within those whole-unit values.

Doors, Written Scope and After-Sale Documents

Yes. A proposal can combine vinyl windows with a steel or fiberglass entrance and a sliding patio door. Each opening keeps its own dimensions, product choices and finishing line so the mixed project remains clear at ordering and installation.

The document should identify the units being removed, the installation method, insulation and perimeter treatment, exterior capping or finish, interior trim where applicable, cleanup and disposal. Masonry, structural work or opening changes belong in the scope only when specifically assessed and priced.

Two openings that look similar in a photograph can require different sizes, frame depths, glass, hardware and finishing. An on-site measure converts those differences into a written price and avoids presenting a generic number that does not represent the requested work.

Eligible window products can carry manufacturer coverage of up to 25 years, depending on the selected series, glass and components. Falcon WD provides the applicable written terms for review; installation coverage follows the contracted work rather than a generic website statement.

EXCELLENT

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Based on 142 reviews
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Lor R profile picture
Lor R

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The windows we purchased were great quality. They were ready on time as promised . The installation was seamless and clean. I would highly recommend Falcon windows!

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Samantha Moreno profile picture
Samantha Moreno

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Recommendation for Falcon Windows and Doors

I wanted to highly recommend the services of Falcon Windows and Doors. They installed my new windows last week, and I couldn’t be happier with the results. The windows are beautiful, high-quality, and have made our home noticeably warmer and quieter — we now hear much less noise from the street.

From start to finish, Andriy’s service was impeccable. I sent an email early on a Saturday morning, and he reached out the same day to schedule a visit and provide a quote. We placed the order, and within just five weeks, the windows were ready for installation.

On installation day, three very polite and professional gentlemen arrived early. They carefully covered all the floors to prevent any damage and worked efficiently and nonstop until everything was completed. They also cleaned up thoroughly afterward.

Andriy personally came on the day of installation to ensure everything was in perfect order.

I truly recommend Falcon Windows and Doors for your next project — you’ll be as impressed as I am!

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Richard Wong profile picture
Richard Wong

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Super happy to had their professional installation, very friendly and very clean job, much higher than my expectation. Highly recommended!

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Abu Najam profile picture
Abu Najam

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Our search for replacement windows took us to Falcon Windows and Doors. Andrew was detailed about Falcon’s product and service, his window sample was impressive. Their price and warranty was/is attractive. Installation was timely, as promised. Vladimir and his associate were professional and courteous. If it was possible I would double my rating.

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Zorina Persaud profile picture
Zorina Persaud

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Vlad was on time and he did an excellent job, I will recommend him to everyone

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Brian Melo profile picture
Brian Melo

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Very professional company .
Very clean and respectful guys fast at what they do but also very good work.
Window l9ok immaculate even the trim very nice done.
We love are new windows Thanks for the great work .

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Zoe Zhu profile picture
Zoe Zhu

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We contracted Falcon WD Windows and Doors recently to install
new windows and doors for our cottage. During the planning
stage, the Falcon staff carefully listened to our needs,
clearly explained to us about their window and door products,
and helped us to choose among alternatives based on our preference.
Over the entire project period, they communicated with us timely
to coordinate details on scheduling matters. During installation,
the Falcon team completed our windows/doors project timely and professionally, and cleaned old windows/doors from our site nicely.
We truly appreciate Falcon team’s hard work and careful attention to details. We are very glad to have chosen Falcon WD for our project, and greatly satisfied with the outcome.

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Stephen Linardi profile picture
Stephen Linardi

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Incredible called over 10 companies vlad was the best price he re caulked the exterior to the bricks when other people quoted a lot of money for this and he didnt want anything extra great quality knowledgeable and priced right

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Technical Reading for an Informed Ajax Decision

Use these guides to understand glazing, whole-window ratings and multipoint hardware before the appointment. For official definitions and current certification criteria, consult Natural Resources Canada; questions about structural opening changes belong with Town of Ajax Building Services.