Falcon WD Windows and Doors BBB Business Review

Window & Door Replacement in Kitchener

Make your Kitchener home easier to live in—from windows that open smoothly to a more welcoming entrance. Falcon WD helps you choose replacement windows and exterior doors, with the fit, finish and installation planned around your home.

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Start with What Stays—and What Needs to Change

Replacing a window doesn’t always mean the same work. One opening may have a sound frame worth keeping; another may need the old assembly removed so its condition can be assessed. That decision affects the new glass area, surrounding finishes and budget before you even choose a colour.

At your Kitchener home, we’ll examine the existing openings and discuss the result you’re after. Bring the sticking sash, damaged sill or awkward entrance to our attention. Together, we can build a replacement plan that addresses those concerns without treating every room as an identical order.

Residential replacement window design

One Coordinated Exterior, Different Choices Inside

A consistent street-facing appearance doesn’t require every window to operate alike. Your kitchen handle may sit beyond a counter, while a bedroom window must allow suitable ventilation and access. We help coordinate vinyl frame colours and sightlines while considering how each opening will actually be used.

Glazing is another room-specific decision. Compare the proposed complete-window ratings, available double- or triple-pane packages and Low-E options against your priorities. We identify qualifying ENERGY STAR configurations and explain the differences without presenting a laboratory rating as a guaranteed reduction in your household bills.

Before the order is settled, review the frame decision alongside the product choice. Retaining a suitable frame can limit disturbance; removing it changes the work around the opening. The estimate should make those differences visible, including the trim and exterior finish being supplied.

Design the Entrance Around the Whole Opening

An attractive door still needs to work with its frame, sill and surroundings. For a steel or fiberglass entrance, we’ll discuss privacy, daylight, colour and hardware together. Sidelites or a transom may suit the design, but widening the opening is a separate decision with its own construction and approval questions.

At a patio opening, think about the route between furniture and the yard as well as the view. A sliding system needs a sensible operating-panel direction, accessible handle and room for screen travel. We review those details with the threshold, glazing and specified finishing before quoting the replacement.

Exterior entry door design

Bring Us the Opening You Haven’t Figured Out

Unsure whether to keep a frame, alter a style or replace the entrance too? An in-home assessment turns those questions into options you can compare for your Kitchener project.

Know Who Is Doing the Work—and What Is Included

Good decisions are easier when the responsibilities are clear. We connect the product discussion to measurements, installation and documentation so you understand the proposal before committing.

Residential Experience Since 2010

Established in 2010, Falcon WD brings residential replacement experience to the assessment, product selection and installation. Our Concord-based team plans the work around the conditions at your Kitchener home.

Advice Tied to the Opening

We’ll explain why a particular frame treatment, operating style or glass package belongs in the proposal. You can question the recommendation and consider alternatives before selecting the product.

A Scope You Can Check

The written quote identifies the approved work. Confirm who handles trim, disposal and additional construction, rather than assuming that every task surrounding a new window is automatically included.

See the Work Before You Decide

Browse our installation gallery and independent customer feedback to see the finishes and service homeowners describe. Bring examples you like to the consultation so we can discuss the result you want.

Choose the Window by the Job It Needs to Do

Use these options to narrow your shortlist, not to prescribe one style throughout the house. Dimensions, reach, outdoor clearance and cleaning access can change the best choice from room to room.

Ten Ways to Plan Your Windows

Single-hung replacement window

Single-Hung Windows

Beside a narrow walkway, a vertically moving lower sash keeps ventilation within the wall plane. Check the lift height and your cleaning access before settling on this familiar arrangement.

Double-hung replacement window

Double-Hung Windows

Consider this option when you’d value a choice of upper or lower ventilation. Confirm which sashes tilt and whether you can comfortably reach their release controls for routine cleaning.

Vinyl picture replacement window

Picture Windows

Reserve a fixed pane for the part of an arrangement where the view matters most. Then decide where the room’s opening sections belong, rather than sacrificing ventilation across the entire wall.

Vinyl awning replacement window

Awning Windows

A horizontal opening can suit a top-hinged sash, provided the crank remains reachable. Look beyond the glass dimensions: the outward movement still needs clearance from landscaping, walkways and other obstacles.

Vinyl casement replacement window

Casement Windows

For a window beyond a sink or counter, try the handle position before deciding. Hinge direction, sash width and outside clearance deserve attention alongside the casement’s appearance and ventilation potential.

Fixed casement replacement window

Fixed Casement Windows

Use a matching fixed section to carry the frame profile across a grouped arrangement. It can maintain the intended rhythm without adding another handle where an opening sash isn’t needed.

Single slider replacement window

Single Slider Windows

Where sideways movement feels easier than lifting a sash, compare a single slider. Decide which side should open so the screen, furniture and your usual approach to the window work together.

Double slider replacement window

Double Slider Windows

Opening from either end can help when the room layout may change. Ask how both sashes and screens operate, and check the cleaning procedure for the specific double-slider model proposed.

End-vent slider replacement window

End-Vent Slider Windows

For a wide opening, keep the middle pane focused on the outlook and place ventilation at the ends. Compare section proportions so neither the view nor usable opening is an afterthought.

Bay window replacement

Bay and Bow Windows

Treat a projecting window as a small assembly, not just several panes. Ask how support, roof connections and interior seating or trim will be addressed in the proposed replacement scope.

Three Directions for Your Door Project

Sliding patio door replacement

Sliding Patio Doors

Trace the route to the backyard before choosing the moving panel. Check where the handle and screen will sit when open, with furniture and the threshold considered in the plan.

Steel entry door replacement

Steel Entry Doors

Start with the balance of privacy and light you want at the entrance. Compare panel and glass layouts, then select compatible hardware and a finish within the quoted steel system.

Fiberglass entry door replacement

Fiberglass Entry Doors

If surface texture is important to the design, compare smooth and woodgrain fiberglass options. Review the actual finish choices, exposure and maintenance requirements rather than relying on a photograph alone.

Three Decisions to Settle Before Manufacturing

A custom order leaves less room for last-minute changes. Work through the opening, daily use and finished appearance while the specifications are still being developed.

Decide what remains Assess the frame’s suitability before choosing a retrofit; concealment shouldn’t substitute for investigating visible damage.

Define the exposure For full-frame work, identify the removal and surrounding repairs included, plus how unexpected conditions will be handled.

Specify the connection Review insulation, perimeter sealing and exterior finishing as parts of the installation, not optional afterthoughts.

A Straightforward Route from Assessment to Handover

Start with a few photos and a description of the problems. The remaining decisions can follow in a practical order, with the scope established before products are ordered.

1

Walk Through the Openings

Show us what you want to improve at your Kitchener property. We review condition, access and priorities, including any questions about changing sizes or protected features.

2

Separate the Choices

Review products and installation work together in the estimate. Resolve differences between openings, approve the scope and confirm responsibility for any required permissions.

3

Measure, Confirm and Order

Final dimensions and selections establish the custom order. We discuss anticipated timing and access arrangements; product availability and site requirements determine the installation schedule.

4

Inspect the Completed Work

After the agreed installation and cleanup, review the opening, locking and visible finish. Keep the supplied product and installation warranty documents with your project records.

Your Kitchener Home. A Clear Plan for What Comes Next.

Tell us which windows or doors you’d like to improve. Start with a free, no-obligation in-home estimate and compare the recommended products, installation and finishes before you decide.

The Questions Worth Settling Before You Order

These are practical starting points for a Kitchener replacement. Your assessment, written quotation and any required City review establish what applies at your property.

Sorting Out the Replacement Scope

Why investigate the frame if the problem seems to be the glass?

The symptom and the required work aren’t always the same. Fog between panes, a difficult sash and moisture around the trim point to different questions. Examining the surrounding frame helps establish whether the proposed replacement addresses the concern. We explain what is visible, what remains uncertain and the scope recommended before ordering.

Would every window in my house need the same installation method?

Not necessarily. Frame condition and previous installation details can differ between openings. The proposal can identify a suitable retrofit in one location and full-frame work elsewhere when justified. Ask for those differences to be itemized, including their effects on glass area, interior casing and the exterior finish, so you can assess the complete project.

Can the front of the house look consistent without identical sashes?

Yes, a coordinated design can combine fixed and operating sections. Review frame profiles, colour and divisions across the elevation while choosing ventilation for each room. We’ll also consider handle access and applicable escape requirements. Consistency is a design goal, not a reason to put an impractical opening style in a particular room.

What changes when I replace a patio door as part of the window order?

The patio opening needs its own assessment of the frame, threshold, moving panel and screen. Coordinating the order helps you review finishes together, but the door remains a distinct product with its own installation and warranty terms. If you want a larger opening, discuss the additional construction and approvals before choosing the door.

Approvals and Written Commitments

How can I compare estimates that describe different amounts of work?

Line up the proposed products first, then compare removal, installation method, insulation, trim, exterior finishing and disposal. Ask what happens if concealed damage is discovered. A lower total may reflect a different scope rather than a like-for-like saving; the written details let you decide which proposal matches the work you want completed.

Does keeping the existing opening remove the need for a building permit?
Kitchener’s exemption for replacement in an existing opening requires unchanged structural members and no fire-resistance rating in place. A new or wider opening needs a building permit. Don’t assume the exemption applies if those conditions are uncertain; confirm the scope with the City before ordering. Building-permit status also doesn’t settle separate heritage requirements.
Should I choose a replacement product before checking heritage status?
Check first. Designated properties and properties within heritage conservation districts may require heritage approval for window or door work. Repair is prioritized in heritage guidance, so don’t assume vinyl replacement will be accepted. A non-designated property listed on the Municipal Heritage Register doesn’t require a heritage permit solely because it is listed. Confirm your property’s status and proposed work with Heritage Planning.
Which warranty documents should be part of my decision?

Request the terms for the exact window or door system and the installation being quoted. Eligible window products carry 25-year coverage subject to their written conditions; that isn’t a universal 25-year promise for doors, hardware or labour. Review covered components, exclusions and the service process before approving the project, and retain those documents after installation.

EXCELLENT

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Based on 142 reviews

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Lor R profile picture
Lor R

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The windows we purchased were great quality. They were ready on time as promised . The installation was seamless and clean. I would highly recommend Falcon windows!

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Samantha Moreno profile picture
Samantha Moreno

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Recommendation for Falcon Windows and Doors

I wanted to highly recommend the services of Falcon Windows and Doors. They installed my new windows last week, and I couldn’t be happier with the results. The windows are beautiful, high-quality, and have made our home noticeably warmer and quieter — we now hear much less noise from the street.

From start to finish, Andriy’s service was impeccable. I sent an email early on a Saturday morning, and he reached out the same day to schedule a visit and provide a quote. We placed the order, and within just five weeks, the windows were ready for installation.

On installation day, three very polite and professional gentlemen arrived early. They carefully covered all the floors to prevent any damage and worked efficiently and nonstop until everything was completed. They also cleaned up thoroughly afterward.

Andriy personally came on the day of installation to ensure everything was in perfect order.

I truly recommend Falcon Windows and Doors for your next project — you’ll be as impressed as I am!

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Richard Wong profile picture
Richard Wong

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Super happy to had their professional installation, very friendly and very clean job, much higher than my expectation. Highly recommended!

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Abu Najam profile picture
Abu Najam

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Our search for replacement windows took us to Falcon Windows and Doors. Andrew was detailed about Falcon's product and service, his window sample was impressive. Their price and warranty was/is attractive. Installation was timely, as promised. Vladimir and his associate were professional and courteous. If it was possible I would double my rating.

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Zorina Persaud profile picture
Zorina Persaud

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Vlad was on time and he did an excellent job, I will recommend him to everyone

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Brian Melo

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Very professional company .
Very clean and respectful guys fast at what they do but also very good work.
Window l9ok immaculate even the trim very nice done.
We love are new windows Thanks for the great work .

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Zoe Zhu

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We contracted Falcon WD Windows and Doors recently to install
new windows and doors for our cottage. During the planning
stage, the Falcon staff carefully listened to our needs,
clearly explained to us about their window and door products,
and helped us to choose among alternatives based on our preference.
Over the entire project period, they communicated with us timely
to coordinate details on scheduling matters. During installation,
the Falcon team completed our windows/doors project timely and professionally, and cleaned old windows/doors from our site nicely.
We truly appreciate Falcon team's hard work and careful attention to details. We are very glad to have chosen Falcon WD for our project, and greatly satisfied with the outcome.

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Stephen Linardi

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Incredible called over 10 companies vlad was the best price he re caulked the exterior to the bricks when other people quoted a lot of money for this and he didnt want anything extra great quality knowledgeable and priced right

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Read Further Before Finalizing Your Shortlist

The guides below explain glazing, performance ratings and door hardware in more detail. Use them to prepare questions about the specific systems in your Kitchener estimate.