Falcon WD Windows and Doors BBB Business Review

White replacement windows and a blue entry door on a residential exterior

FALCON WD · SERVING RICHMOND HILL

Replacement Windows & Doors in Richmond Hill

Windows you love looking through.
A home you love coming back to.

Vinyl windows, entry doors and sliding patio doors, measured and installed around your home — with glass, finishes and installation details explained before you order.

  • Residential experience since 2010
  • Free, no-obligation in-home estimate
  • A written proposal for your selected work

Schedule your FREE, no-obligation in-home estimate today.

Your details help us arrange your estimate. Privacy policy

YOUR HOME. YOUR PRIORITIES.

Window and Door Replacement for Richmond Hill Homes

A brighter living room. A bedroom window that opens easily. An entrance that brings the exterior together. Start with what you want to change; we will help you compare the products and work behind it.

Replacing a few windows?Keep the frames, colours and visible divisions coordinated with the openings that stay.
Planning a whole-home update?Review the complete exterior alongside the way each room needs light and ventilation.
Updating an entrance?Choose the door, glass, hardware and surrounding finish as one complete arrangement.

EXPLORE OUR COMPLETED PROJECTS

Real Falcon WD Installations

Explore our window and door projects in Hamilton and Guelph. See the frame colours, glass details and exterior finishes in real Ontario homes.

Actual Falcon WD Hamilton project with 15 white vinyl windows, including arched shapes

HAMILTON · 15 WHITE VINYL WINDOWS

A Coordinated Look, Across Every Opening

See white frames, shaped windows and exterior finishing on a brick-and-stone home. The project includes close-up photographs and a 16-second video.

Explore the windows and video

Actual Falcon WD Guelph installation of a woodgrain-textured fiberglass entry door with sidelights

GUELPH · FIBERGLASS ENTRY DOOR

An Entrance with Character

A woodgrain-textured door with raised panels and two textured-glass sidelights. View the real installation and how the entrance meets the surrounding brickwork.

Explore the entrance project

LIGHT. VENTILATION. THE RIGHT PROPORTIONS.

Replacement Window Styles

Click a style to see more. Final suitability depends on the opening, outdoor clearance and selected model — not just its appearance.

Casement Windows

Crank-open ventilation; choose the opening direction around your room.

Awning Windows

Top-hinged opening for ventilation with a different reach and clearance.

Picture Windows

Uninterrupted fixed glass to make the view the focal point.

Not sure which style fits?

At your Richmond Hill estimate, show us the rooms, nearby furniture and anything difficult to reach. We can compare opening directions, frame proportions and glass options in context.

Explore window replacement services →

A WELCOME THAT WORKS EVERY DAY

Entry and Patio Doors for Richmond Hill

Plan the panel, glass, hardware and threshold together. We measure the opening and discuss the surrounding finish before confirming your system.

Sliding Patio Doors

Connect the room to the backyard without a swinging panel. Confirm the active side, handle, screen and usable passage.

Steel Entry Doors

Explore panel and glass combinations for a coordinated entrance. Frame, seals, threshold and hardware all belong in the specification.

Fiberglass Entry Doors

Compare smooth and wood-grain looks, then coordinate glass and hardware with your exterior. Check the available finish for the selected system.

For the front entrance, consider privacy, door swing and any sidelights or transom. For the backyard, confirm the active sliding panel, furniture clearance and route to the deck.

Explore exterior door replacement →

SEE WHAT YOU ARE CHOOSING

Compare Glass and Installation — Side by Side

The view matters. So does what is behind it. See the glass layers and the difference between keeping and replacing the existing window frame.

01 / GLASS

Double-Pane vs Triple-Pane

One extra pane creates a second sealed space. The cutaway photograph shows the materials; the simplified diagrams make each layer easy to count.

Close-up of a vinyl window cutaway showing a two-pane glass unit on the left and a three-pane unit on the right
Glazing sample close-up.
View the glass edges up close ↗

DOUBLE-PANE

Two panes. One sealed space.

7/8″overall glass unit thickness

Double-pane glass with Super Spacer: two panes, one sealed space and one spacer frame; 7/8 inch overall glass unit thickness Simplified lower-edge cross-section. Two blue vertical glass panes surround one sealed space. The red section labelled Spacer 1 is Super Spacer and continues around the perimeter of the glass unit. 12 SealedspaceSpacer 1Super Spacer®

  • 2panes of glass
  • 1sealed space
  • 1perimeter spacer frame

TRIPLE-PANE

Three panes. Two sealed spaces.

1 3/8″overall glass unit thickness

Triple-pane glass with Super Spacer: three panes, two sealed spaces and two spacer frames; 1 3/8 inch overall glass unit thickness Simplified lower-edge cross-section. Three blue vertical glass panes surround two sealed spaces. The red sections labelled Spacer 1 and Spacer 2 are Super Spacer and each continues around the perimeter. 123 Space1Space2Spacer 1Spacer 2Super Spacer®

  • 3panes of glass
  • 2sealed spaces
  • 2perimeter spacer frames
GlassSpacerEdge seal

Diagrams show the lower edge only, not to scale. A sealed space is the gap between panes; a spacer is the frame around that gap. The thicknesses shown refer to the complete sealed glass units offered in this comparison, not the depth of the window frame. Confirm the exact model, glass package, gas fill and coatings in your quote.

Choose the complete window, not just the pane count.

Compare the quoted model’s whole-window U-factor, solar heat gain, daylight and price. Ask about Low-E coatings, argon fill and ENERGY STAR certification for the exact configuration. We can explain the available packages for your Richmond Hill home.

02 / INSTALLATION

Retrofit vs Full-Frame Replacement

Look at the material around the new white window. In the retrofit sample, the existing wood frame remains. In the full-frame sample, that old frame has been removed.

RETROFIT / INSERT

The existing frame stays

Retrofit demonstration cutaway with the existing wood frame retained around the new white vinyl window and exterior metal capping
Look for the retained wood above and below the new window. Enlarge photo ↗
  • What stays: a suitable, sound existing window frame.
  • What changes: the new unit fits inside it; visible glass area can be reduced.
  • Finish shown: exterior capping covers the retained frame.

A candidate when the existing frame is in good condition. Confirm insulation, sealing and trim compatibility during measurement.

FULL-FRAME / BRICK-TO-BRICK

The existing frame is removed

Full-frame brick-to-brick demonstration cutaway showing a new white vinyl window, yellow foam insulation and interior jamb extension without the old window frame
Look for the yellow insulation around the new frame and the interior extension. Enlarge photo ↗
  • What comes out: the old window, its frame and associated trim.
  • What changes: the opening is exposed for inspection and a new connection.
  • Finish shown: new exterior brickmould and interior extension.

A more extensive scope. Confirm the proposed insulation, sealing, trim, exterior finish and any repairs in the written quote.

Demonstration cutaways with display signs digitally removed. These illustrate the installation methods, not a completed customer project. Actual construction and finishes depend on your home and the quoted system.

Technical references: Natural Resources Canada: replacement methods · Cardinal Glass: insulating glass

A CLEAR NEXT STEP

What Happens at Your Free In-Home Estimate?

Walk through the openings you want to replace. Explain the drafts, sticking handles, privacy concerns or appearance you would like to change.

  1. Review the homeDiscuss visible conditions, measurements and suitable products.
  2. Compare the choicesLook at operation, glass and finishes in the rooms where you will use them.
  3. Review your proposalCheck the selected products, installation approach and exclusions before deciding.

Arrange my free estimate

Prefer to talk? 647-977-1010

CUSTOMER EXPERIENCES

What Falcon WD Customers Say

Read the experiences behind the ratings, and bring your own questions about the work to your estimate.

EXCELLENT

Google star 1Google star 2Google star 3Google star 4Google star 5

Based on 151 reviews

Posted on Google Google
Lor R profile picture
Lor R

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.

The windows we purchased were great quality. They were ready on time as promised . The installation was seamless and clean. I would highly recommend Falcon windows!

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Posted on Google Google
Samantha Moreno profile picture
Samantha Moreno

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.

Recommendation for Falcon Windows and Doors

I wanted to highly recommend the services of Falcon Windows and Doors. They installed my new windows last week, and I couldn’t be happier with the results. The windows are beautiful, high-quality, and have made our home noticeably warmer and quieter — we now hear much less noise from the street.

From start to finish, Andriy’s service was impeccable. I sent an email early on a Saturday morning, and he reached out the same day to schedule a visit and provide a quote. We placed the order, and within just five weeks, the windows were ready for installation.

On installation day, three very polite and professional gentlemen arrived early. They carefully covered all the floors to prevent any damage and worked efficiently and nonstop until everything was completed. They also cleaned up thoroughly afterward.

Andriy personally came on the day of installation to ensure everything was in perfect order.

I truly recommend Falcon Windows and Doors for your next project — you’ll be as impressed as I am!

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Posted on Google Google
Richard Wong profile picture
Richard Wong

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.

Super happy to had their professional installation, very friendly and very clean job, much higher than my expectation. Highly recommended!

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Posted on Google Google
Abu Najam profile picture
Abu Najam

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.

Our search for replacement windows took us to Falcon Windows and Doors. Andrew was detailed about Falcon's product and service, his window sample was impressive. Their price and warranty was/is attractive. Installation was timely, as promised. Vladimir and his associate were professional and courteous. If it was possible I would double my rating.

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Posted on Google Google
Zorina Persaud profile picture
Zorina Persaud

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.

Vlad was on time and he did an excellent job, I will recommend him to everyone

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Posted on Google Google
Brian Melo profile picture
Brian Melo

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.

Very professional company .
Very clean and respectful guys fast at what they do but also very good work.
Window l9ok immaculate even the trim very nice done.
We love are new windows Thanks for the great work .

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Posted on Google Google
Zoe Zhu profile picture
Zoe Zhu

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.

We contracted Falcon WD Windows and Doors recently to install
new windows and doors for our cottage. During the planning
stage, the Falcon staff carefully listened to our needs,
clearly explained to us about their window and door products,
and helped us to choose among alternatives based on our preference.
Over the entire project period, they communicated with us timely
to coordinate details on scheduling matters. During installation,
the Falcon team completed our windows/doors project timely and professionally, and cleaned old windows/doors from our site nicely.
We truly appreciate Falcon team's hard work and careful attention to details. We are very glad to have chosen Falcon WD for our project, and greatly satisfied with the outcome.

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Posted on Google Google
Stephen Linardi profile picture
Stephen Linardi

Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.

Incredible called over 10 companies vlad was the best price he re caulked the exterior to the bricks when other people quoted a lot of money for this and he didnt want anything extra great quality knowledgeable and priced right

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BEFORE YOU DECIDE

Richmond Hill Window and Door Questions

Practical answers on glass, privacy, installation and coverage.

Falcon WD serves Richmond Hill from its Concord base at 400 Applewood Crescent #100. Book your free estimate at your Richmond Hill home.

Can I replace a few windows without committing to the whole house?

Yes. Identify the openings you want included now and mention any future plans. We can discuss consistent frame profiles, colours and visible divisions. Product ranges can change, so an exact match for a later order cannot be guaranteed.

How can I bring in daylight without giving up privacy?

Consider the sightlines from the street and neighbouring homes, then review the available glass options for that opening. A textured or decorative glass sample can help you judge the balance of light and privacy. Decide where you still want a clear view before approving the design.

Will I lose glass area if the old frame stays?

A retrofit replacement fitted into a retained frame can reduce the visible glass area. Ask to compare the proposed frame dimensions with a full-frame installation, which removes the existing window frame. Frame condition, the surrounding opening and the amount of finishing work also affect which method is suitable.

Can I keep my current blinds and interior trim?

Possibly, but this should be checked during measurement. New frame depths, handles and casing can affect the available space. Point out anything you want to reuse so the quote identifies what can remain and what needs alteration or replacement.

What if I want a larger opening rather than a like-for-like replacement?

A larger opening involves more than the new product. Discuss the construction first, then confirm City requirements for your address and scope before ordering. If heritage protection applies, check the separate heritage requirements too. The proposal should identify the additional work and who handles any necessary approvals.

Should I choose double-pane or triple-pane replacement windows?

Compare the actual models and glass packages quoted for your Richmond Hill home. A lower whole-window U-factor means less heat transfer; also review solar heat gain, daylight and cost. Low-E coatings and gas fill matter alongside pane count. Ask Falcon WD to explain the available double-pane and triple-pane choices for each opening, rather than assuming that an extra pane alone settles the decision.

What should I compare when two installation quotes look different?

Start with the actual window or door specification, then compare removal method, insulation and sealing, trim, exterior finish and disposal. Check exclusions and how unforeseen work would be handled. Similar product names do not necessarily describe the same package.

Is the warranty the same for windows, doors and installation?

No. Eligible window products may have manufacturer coverage of up to 25 years. The selected line and written terms determine coverage and exclusions. Door products and installation have separate terms; request the relevant documents when reviewing your proposal.

GO INTO YOUR ESTIMATE INFORMED

Useful Window and Door Guides

Understand the specifications and hardware you may see in a proposal.

LET’S PLAN YOUR RICHMOND HILL PROJECT

A Few Openings or a Whole New Look?

Start with a free in-home estimate. See the options and review the proposed work before making your decision.

Request my estimate